Last updated: August 13, 2026
At Steven in the Wild, each physical print is produced specifically for your order. Because our photographic prints and wall art are made to order, we generally cannot accept returns or exchanges due to a change of mind, ordering the wrong product or size, or other circumstances unrelated to a defect or fulfillment error.
We want you to receive your artwork in excellent condition. If there is a problem with your order, please contact us as soon as possible so we can help.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, materially defective, or you receive an incorrect product, please contact Steven in the Wild within 14 days of delivery.
Please include:
- Your name and order number
- A brief description of the problem
- Clear photographs showing the damage, defect, or incorrect product
- Photographs of the packaging if the item was damaged during shipping
We may request additional photographs or information to document the issue with our fulfillment provider.
When an eligible issue is confirmed, we will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Please do not discard a damaged or defective product or its packaging until your claim has been resolved, as additional information or return of the item may occasionally be required.
Change-of-Mind Returns
Because each product is printed specifically for your order, we do not generally accept returns or exchanges for change of mind.
Please carefully review your selected photograph, print type, size, shipping address, and other order information before completing your purchase.
Order Cancellations
Orders enter production shortly after they are submitted to our fulfillment provider.
If you need to cancel an order, contact us as soon as possible. We will make a reasonable effort to cancel the order before production begins.
Once an order has entered production, we cannot guarantee that it can be cancelled or refunded.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, contact us as soon as possible. We will make a reasonable effort to correct the address before production or shipment, but changes cannot be guaranteed once fulfillment has begun.
Orders that are lost, returned, or require replacement because an incorrect or incomplete shipping address was provided by the customer may require additional shipping or replacement charges.
Lost or Missing Orders
If your order has not arrived within the expected delivery window, please contact us so we can investigate the shipment with our fulfillment provider.
Delivery estimates are not guarantees, and production and shipping times may vary. If an order is determined to have been lost in transit, we will work with our fulfillment provider to arrange an appropriate resolution.
Refunds
When a refund is approved, it will be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Color and Appearance
We make every reasonable effort to accurately represent our photography and available print products online. However, colors and brightness may vary between computer and mobile displays, and the appearance of a photograph may vary somewhat depending on the material and finish selected.
Minor differences between the appearance of an image on a digital display and the finished physical print are not considered defects.
Shipping & Delivery
All physical products from Steven in the Wild are made to order. Please allow time for your artwork to be produced before it is shipped.
Shipping Within the United States
Steven in the Wild offers free standard shipping within the United States.
Production and delivery times vary depending on the product ordered, destination, and current production volume. Any delivery dates or timeframes provided during checkout or after an order is placed are estimates and are not guaranteed.
When tracking information is available, it will be provided after your order has shipped.
Production and Fulfillment
Orders may be produced and shipped by our third-party print and fulfillment partners. Products within the same order may occasionally be produced at different facilities or shipped separately.
If an order is shipped in multiple packages, you may receive separate tracking information and packages may arrive at different times.
Shipping Delays
While we make every reasonable effort to ensure orders arrive promptly, shipping delays may occur due to carrier operations, severe weather, holidays, production delays, or other circumstances outside our reasonable control.
If your order has not arrived within the expected delivery window, please contact us with your order number so we can investigate the shipment.
International Shipping
At this time, Steven in the Wild primarily ships within the United States. International shipping may be added in the future.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing your order, please contact us as soon as possible. We will make a reasonable effort to correct the address before the order ships, but changes cannot be guaranteed once production or fulfillment has begun.
Contact
If you experience a problem with an order or need to request a cancellation, replacement, or refund, please contact Steven in the Wild using the contact information provided on our website.
Please include your order number whenever possible so we can assist you more quickly.